We're are building an automation-first customer support platform, designed to help ambitious businesses provide a higher quality support experience with a smaller team. We’re doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what’s next: managing customer insights and proactive customer engagement.

To deliver this combination of powerful AI systems and well designed tooling we’re leveraging our experiences as an early member of Google’s generative AI team and building for operational teams at Stripe. We have paying customers and a strong sales pipeline. We have raised a large pre-seed funding round from leading VCs and angel investors (happy to share details on a call).

We’re looking to hire a handful of exceptional engineers who are excited about building a product, a company and an engineering culture together. These folks will work closely with our users, define and build our product, and be meaningful equity owners in the business.

This is a different startup engineering job to most:

• Technical founders and an engineering-led culture. Everyone in the team writes code. Everyone in the team owns working with our users and building a great product for them. Engineers will take ownership of challenging problems and define and implement solutions.
• Warm, mature, in-person, flexible culture. Low ego, high trust team. No tolerance for ‘talented jerks’. We value working together in office as the default in our (quite nice!) Surry Hills office. Folks on the team have young families, so we embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We’re committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials.
• High pay, high expectations, high performance. We’re building a small, great team. Engineers are generally underpaid in Sydney and under compensated with equity. We’ll make sure the right folks have a good salary and a potentially life-changing equity stake in the business. Our team get the same monthly updates we send to our investors because they’re investors and owners too.
• On the technical cutting edge. With our users we’re defining what an AI-first SaaS product looks like. No one has figured out what the UI/UX, capabilites and data models of an AI first company are - it’s white space for us to invent. We’re building on a modern tech stack, with Typescript, React, Prisma, NestJS, NextJS and some Python sprinkled in. Knowledge of that stack is nice, but we know good engineers will pick up new languages.
• No nonsense recruitment process. The process is: 1) informal chats with the founders to hear our pitch and understand your interests and goals, 2) a ~two day paid work trial where you come in and ship with us. There’s no better way for each of us to figure out if we like working together than to work together!